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Every seller selling on the Waldolytics Marketplace shall adhere to the obligations below:
- Be committed to your store, Waldolytics Marketplace is a lucrative platform when you are serious.
- Abide by the rules of the platform by selling only products and services that are allowed on the platform. Please refer to the list of prohibited products and services.
- Adhere to our customer service standard e.g. answering customer queries, posting in good time.
- Be consistent with your prices on your store-front and social media platforms to earn trust with us and customers on the platform.
- We reserve the right to stop you from selling on the platform if you are willfully undercutting and using the platform solely to promote your products on other platforms or directly.
- Follow the Help Guides/tutorials provided to you to set up your store-front, creation of products, uploading your products and Shipping. They are attached in emails and on your store Dashboard.
- Create a beautiful professional logo, banner and store description.
- Have at least 5 products listed at any one time with high quality images (that are optimized), clear descriptions, Categories, Tags and other information according to the Help Guides/Tutorials.
- Upload quality images 1000 pixels on one side which enhance your work. Images are the most important thing when selling online. Your uploaded images will convert to a thumbnail, main product image and zoom automatically through the site’s software.
- Be organized with sales, customer queries, enough packaging, good presentation, prompt deliveries and effective returns policy in line with ours.
- Do not your own contact information with the purpose of trading directly with Waldolytics Marketplace customers. This is a normal rule with all online marketplace platforms including Amazon, eBay, AliExpress etc.
- Support the Waldolytics Marketplace brand and website. You can share a link to your store front from your own social media and your own websites.
- Inform us of your bank details when requested, so we can transfer your net earnings.
- The commission fee is 5% on your what your sell and this is deducted automatically when your products or services are sold.
- Provide a hosted, fully serviced, data protected online marketplace for sale of your products and services.
- Provide access to and facility to order 24 hours a day with an effective Content Management System.
- Provide you with a Storefront and dedicated web address to use for your marketing and advertising.
- Provide you with a facility to upload products.
- Provide you with an easy to use Dashboard with Help Guides/Tutorials, an online forum and direct access to ask questions.
- Review all seller applicants who want to sell on Waldolytics Marketplace.
- Maintain and Monitor the platform regularly and perform check and balances.
- Perform Search Engine Optimization (SEO) on an ongoing basis and market the platform online and social media platforms including but limited to Google, Twitter, Facebook, Pinterest, Instagram and YouTube.
- Permit withdrawals for completed sales of our Sellers.
- Be available for queries by email and when necessary by phone Thursday and Friday 9am-5pm.