Every seller selling on the Waldolytics Marketplace shall adhere to the obligations below:

Sellers Obligations:

  1. Be committed to your store, Waldolytics Marketplace is a lucrative platform when you are serious.
  2. Abide by the rules of the platform by selling only products and services that are allowed on the platform. Please refer to the list of prohibited products and services.
  3. Adhere to our customer service standard e.g. answering customer queries, posting in good time.
  4. Adhere to our Terms and Conditions, Privacy Policy, Delivery Policy, and Returns and Refunds Policy
  5. Be consistent with your prices on your store-front and social media platforms to earn trust with us and customers on the platform.
  6. We reserve the right to stop you from selling on the platform if you are willfully undercutting and using the platform solely to promote your products on other platforms or directly.
  7. Follow the Help Guides/tutorials provided to you to set up your store-front, creation of products, uploading your products and Shipping. They are attached in emails and on your store Dashboard.
  8. Create a beautiful professional logo, banner and store description.
  9. Have at least 5 products listed at any one time with high quality images (that are optimized), clear descriptions, Categories, Tags and other information according to the Help Guides/Tutorials.
  10. Upload quality images 1000 pixels on one side which enhance your work. Images are the most important thing when selling online. Your uploaded images will convert to a thumbnail, main product image and zoom automatically through the site’s software.
  11. Be organized with sales, customer queries, enough packaging, good presentation, prompt deliveries and effective returns policy in line with ours.
  12. Do not your own contact information with the purpose of trading directly with Waldolytics Marketplace customers. This is a normal rule with all online marketplace platforms including Amazon, eBay, AliExpress etc.
  13. Support the Waldolytics Marketplace brand and website. You can share a link to your store front from your own social media and your own websites.
  14. Inform us of your bank details when requested, so we can transfer your net earnings.
  15. The commission fee is 5% on your what your sell and this is deducted automatically when your products or services are sold.

Our Obligations:

  1. Provide a hosted, fully serviced, data protected online marketplace for sale of your products and services.
  2. Provide access to and facility to order 24 hours a day with an effective Content Management System.
  3. Provide you with a Storefront and dedicated web address to use for your marketing and advertising.
  4. Provide you with a facility to upload products.
  5. Provide you with an easy to use Dashboard with Help Guides/Tutorials, an online forum and direct access to ask questions.
  6. Review all seller applicants who want to sell on Waldolytics Marketplace.
  7. Maintain and Monitor the platform regularly and perform check and balances.
  8. Perform Search Engine Optimization (SEO) on an ongoing basis and market the platform online and social media platforms including but limited to Google, Twitter, Facebook, Pinterest, Instagram and YouTube.
  9. Permit withdrawals for completed sales of our Sellers.
  10. Be available for queries by email and when necessary by phone Thursday and Friday 9am-5pm.

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